Support & Answers
Frequently Asked
Frequently Asked
Questions
Everything you need to know about ordering, warranty, and customisation. Can't find your answer? We're happy to help.
Frequently Asked Questions
Can I buy wholesale from you?
We are gradually expanding our distribution capabilities, but crafting our knives takes time. If you are interested in wholesale purchases, please contact us via our contact page and mention your country.
Can I buy larger quantities for corporate gifts?
Yes. For larger quantities intended as corporate gifts, please contact one of our partners. They can provide special pricing for bulk orders.
Can I get a customized knife?
Our Prestige series from Japan can be customized with different handles. For available handle options and customization details, please contact our partners.
What warranty do you cover?
All our knives come with a 5 year warranty covering manufacturing defects. Damage caused by misuse, dropping the knife, cutting frozen foods, or normal wear such as dulling is not covered. If an issue falls outside the warranty, we will always try to find a fair solution.
Still have questions?
You can always reach us via our contact page. We are happy to help.