Delivery Information

We ship from Badhoevedorp, the Netherlands. Shipping days are Monday to Friday.

Dispatch and delivery time

Orders placed before 16:00 are packed and shipped the same day on working days. Orders placed after 16:00 or during the weekend ship the next working day.

The Netherlands and Belgium usually deliver in 1 business day. Most other countries have an estimated delivery time of 2 to 5 business days.

Remote areas can take longer. If you want a more accurate estimate for a remote area, you can contact us before ordering.

Shipping partners

Orders shipped to the Netherlands are sent with PostNL. Orders shipped to other countries are normally sent with UPS.

PostNL international is not offered right now.

Tracking, address, and PO boxes

After placing an order, you'll receives a tracking link by email as soon as the parcel is handed to the carrier.

We can ship to home addresses, business addresses, and PO boxes.

If you needs to change the delivery address, you need to contact us as soon as possible so that we can try to change it before dispatch.

Countries we ship to

We ship to all countries shown in the country dropdown at checkout. If a country is not listed, you can contact us to ask if shipping can be arranged.

Shipping costs

Shipping costs and free shipping thresholds depend on the destination country.

Destination	Free shipping	Standard shipping
Netherlands	Orders above € 40	€ 4,95 for orders below € 40
Belgium	Orders above € 40	€ 4,95 for orders below € 40
Germany	Orders above € 40	€ 4,95 for orders below € 40
Austria, Czech Republic, Denmark, France, Finland, Hungary, Ireland, Italy, Luxembourg, Monaco, Poland, Portugal, Slovenia, Spain, Sweden, United Kingdom	Orders above € 100	€ 15 for orders below € 100
Bulgaria, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Norway, Romania	Orders above € 150	€ 25 for orders below € 150
Switzerland	Orders above € 250	€ 35 for orders below € 250
United States	Orders above € 250	€ 35 for orders below € 250
Australia, Canada, China, Hong Kong, Japan	Orders above € 500	€ 50 for orders below € 500

United States: You need to log in to see prices including tariffs.

VAT and customs

Prices are shown including VAT at 21%.

Shopping outside of Europe.? You can create an account and select your country to see prices excluding 21% VAT.

Orders shipped outside the EU may get additional import duties and local taxes when the parcel goes through customs. For the USA, duties and taxes are paid. For other non EU countries, customs may still charge extra duties and taxes on delivery.

Delivery issues

Damaged parcel: You should contact us within 1 day and include clear photos of the box and product.

Lost parcel: We will start an investigation with the carrier and usually sends a replacement within 2 days.

Split shipments: If an order needs multiple parcels, you will be informed.

Questions about delivery, remote areas, or a country not listed at checkout? Contact us! We want to help.